Support


Orders and Shipping

  • Order Process

    Orders placed through modernica.net are processed within 24 hours of receipt, or on the following Monday if placed over a weekend. During holidays, orders are processed the following open business day. Order processing during sale or promotional periods may take longer due to high volume.

    Once processed, our customer service staff will email a confirmation which includes an estimated ship date. This estimated ship date is only an estimated timeframe for shipping. Fulfillment of orders is based on product availability. Orders are subject to ship before or after an estimated ship date. If you would like to receive a status update on your order please contact websupport@modernica.net.

  • Shipping and Will Call

    Modernica utilizes a number of companies for shipment, depending on the product(s) that are ordered. Our shipping methods include UPS Ground and Standard Freight with curbside delivery service. White Glove and Inside delivery service are available for an upcharge. Some of our products also require white glove service where noted. Delivery time varies, but can take anywhere between 1 – 2 weeks.

    Those living in or near Los Angeles will qualify for Local Delivery rates. We will contact you to make delivery arrangements once your order completes production. Will Call is also available; the address and hours are: 2901 Saco Street, Vernon, CA 90058. Monday – Friday (excluding holidays) 7:30 AM – 3:00 PM.

     

    TERMS of Will Call

    MAP TO FACTORY for Will Call

     

    All orders ship with a signature requirement. If your order is shipping via UPS you may opt out of the signature requirement at the time of order placement. The signature requirement cannot be waived after your order has shipped. Modernica is not liable for damage or loss in transit once the requirement has been waived. The signature requirement cannot be waived for freight shipments, nor local deliveries. Customers are responsible for inspecting at the time of delivery. Damage should be noted with the shipper at the time of delivery and reported to Modernica immediately. Modernica’s return and replacement policies are void if damage is not reported within 5 days from receipt of goods.

  • Sales & Promotions

    We are committed to providing our customers with occasional offers and promotions and therefore will launch sales that target clients who have signed up to receive updates on our website or through other programs we may offer. Our online sale pricing, when available, is only extended to orders placed online during the window of time specified. We cannot extend sale pricing before or after a sale has opened or closed. We do not honor expired coupon or promotional codes. We encourage our customers to sign up to our mailing list to receive further information about promotions.

  • International Orders

    Please see our list of international retailers. If your country is not represented on this list, please contact our showroom staff for further assistance; lashowroom@modernica.net or 323-933-0383. The showroom is open: Monday – Friday, 10AM – 6PM. Saturday, 11AM – 6PM, Pacific Standard Time. We cannot process or ship international orders through modernica.net at this time.

Contact us

 

Our expert customer service team can assist you with placing your order and with general questions about our products.

+1 323-933-0383
lashowroom@modernica.net

Monday through Friday
10AM-6PM (PST)
Saturday
11AM-6PM (PST)

For status inquiries on orders placed online contact our websupport team.
+1 323-826-1617 
websupport@modernica.net

Monday through Friday
7:30AM-3:30PM (PST)